OUR SUPPORT
At Italdraghe we not only sell dredgers and dredging equipment, but we also offer the needed support to our customers as we benefit from a highly specialized and trained team of expertise.
For instance, our company can take advantage of a widespread sales network, 365 days of a year remote technical assistance, in house training and on site at the time of the delivery of the goods and constant availability of spare parts of any kind ready to be shipped.
SALES NETWORK
Area managers assigned to each geographical area always in contact with our customers to analyze requests and needs, tailor an offer based on the problem to be solved and coordinate the most adapt solutions;
Extensive and efficient network of maritime partners
Global service coverage
Contact our sales department
+39 335 7019671
+39 335 7113484
sales@italdraghe.it
REMOTE SERVICE
Italdraghe can support its clients through remote assistance granting the presence of highly specialized engineers that can provide “real time” assistance by connecting with the customer / operator in loco through phone or video call.
Remote service allows Italdraghe to guarantee rapid and effective response, to ensure direct communication and to save time and costs.
Contact our engineering department
+39 0541 955181
ut@italdraghe.it
sales@italdraghe.it
IN HOUSE TRAINING
Italdraghe supports its clients with in-house training packages focusing on the following activities:
Brief introduction to dredging
Overview of the main characteristics of the specific dredger / dredging equipment
Description of the main components and their role
In depth analysis of the functioning of the product
In depth explanation of the mounting of the dredger / dredging equipment
Detailed explanation of the required maintenance and how to perform it
ONSITE TRAINING
Italdraghe supports its clients with onsite training packages focusing on the following activities:
- Theoretical lessons on the functioning of the dredger / dredging equipment
- Practical assistance by Italdraghe employees during the mounting phase
- Practical sessions on how to use the dredger / dredging equipment
- Practical sessions aimed at showing the required maintenance and how to perform it
- At any point in time, when required by the client, Italdraghe technicians are available for onsite assistance
TECHNICAL ASSISTANCE
Italdraghe stands by its customers with prompt technical assistance ranging from a simple phone / video call support to a direct and fast intervention on site. To do so, Italdraghe benefits from a wide number of onsite collaborators and agents that can be contacted when needed.
Additionally, Italdraghe engineers and technicians are always ready for onsite technical assistance in order to support clients.
Contact our engineering department
+39 0541 955181
ut@italdraghe.it
sales@italdraghe.it
SPARE PARTS
Thanks to a highly efficient warehouse management system Italdraghe grants a constant availability of spare parts of all the products offered in stock and ready to be shipped to the customer all over the world.
Contact our sales department
+39 335 7019671
+39 335 7113484
sales@italdraghe.it
